Pet insurance - Coverage

What is not covered?
Our pet insurance is designed to help you when your furry buddy unexpectedly gets hurt or sick. That’s why we don’t cover pre-existing conditions and congen...
Fri, 22 Aug, 2025 at 4:14 PM
What is a pre-existing condition in Pet CEO Plan®?
We do not cover treatment related to the following pre-existing Medical Conditions and induced Medical Conditions arising from such pre-existing Medical Co...
Fri, 22 Aug, 2025 at 4:23 PM
Do I need pet insurance if my kitty is an indoor cat?
Your kitty might be safer indoors, but they can still get injured at home. Being indoors also doesn’t protect them from health problems, meaning they have t...
Fri, 22 Aug, 2025 at 10:35 AM
How is the insured age of a pet calculated? Will the insured pet's age affect the reimbursement rate of the policy?
Cats and dogs between 13 weeks and 11 years old are eligible for enrollment in Pet CEO Plan®. Once enrolled, there is no age limit on renewal (Note 1). Pet ...
Fri, 22 Aug, 2025 at 4:29 PM
What is Feline Infectious Peritonitis (FIP) Additional Coverage?
The optional rider Feline Infectious Peritonitis (FIP) Additional Coverage provides a maximum coverage of up to HK$25,000  for cats aged 1-11 years that hav...
Thu, 21 Aug, 2025 at 6:33 PM
If a pet is diagnosed with a chronic illness during the policy year and the coverage plan is upgraded at renewal, will the upgraded coverage continue to apply to that chronic illness after the renewal?
We will send you a renewal notice 30 days before your policy end date. After receiving the renewal notice, you can log in to [My Account] to upgrade your pl...
Fri, 22 Aug, 2025 at 11:01 AM
If I hold more than one pet policy, which one will receive the premium waiver after a critical illness claim is paid?
If you hold more than one OneDegree Pet CEO Plan® policy, the most recently issued policy that has been in force for over 90 days and remains active will be...
Wed, 24 Jun, 2026 at 12:52 PM
Does purchasing the Infinity Plan entitles the policyholder to claim the Pet CEO Plan® premium waiver multiple times?
Yes, but please note that you can only receive a maximum of one Pet CEO Plan® premium waiver per paid policy year of the critical illness insurance. This me...
Wed, 24 Jun, 2026 at 1:00 PM
How will the eligible Pet CEO Plan® premium be waived once the first critical illness claim of that policy year is successfully paid?
If you pay your premium annually: We will refund the premium you have already paid for the eligible policy's current coverage period. If you pay you...
Wed, 24 Jun, 2026 at 2:04 PM
Does the premium waiver for the eligible Pet CEO Plan® policy include an additional rider?
Yes. The pet policy premium waiver covers both the basic plan premium and the premiums for any additional rider (such as the Additional Critical Illness Cas...
Wed, 24 Jun, 2026 at 2:09 PM