OneDegree

Pet insurance - Policy Application 11

• How much does Pet CEO Plan® pet insurance cost?
• Can I buy insurance for more than one pet?
• Do I need to take my pet for a medical exam before purchasing a policy?
• Can I enroll my pet if it has a diagnosed medical condition?
• Any limitation for pets to enroll with Pet CEO Plan®?

View all 11

Pet insurance - Billing & Payment 10

• Where can I enter the promo code?
• Why is the premium on the plan selection page different from what I paid?
• What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?
• Can I delete my credit card information from my OneDegree account?
• I received two transaction notifications. Was my card charged twice?

View all 10

Pet insurance - Coverage 13

• Why do I need pet insurance?
• Can I file a pet's claim instantly after policy start date?
• When will my pet's coverage begin? What does waiting period mean?
• What is covered?
• How do I know which plan is suitable for me?

View all 13

Pet insurance - Network 5

• What is reimbursement rate? How does it work?
• Which clinics are in your network?
• What are network clinics and non-network clinics?
• Why is the reimbursement rate for network clinics different from the rate for non-network clinics in Pet CEO Plan®?
• Can I bring my pet to any vet in Hong Kong under your plan?

Pet insurance - Claims 12

• Do I need pre-authorization from OneDegree for vet treatment?
• How do you handle claims for Pet CEO Plan®?
• Is there a deadline for filing pet insurance claims?
• Do I need to prepare and submit any documents for pet insurance claim filing?
• How do I make a pet insurance claim?

View all 12

Pet insurance - Policy Management 7

• How do I edit the bank account for receiving reimbursement?
• Under what circumstances will my pet insurance policy be terminated or discontinued?
• Will my premium increase when I renew my pet’s policy?
• Can I cancel my pet policy?
• When can I renew my policy?

View all 7