OneDegree

Pet insurance - Policy Application 11

• How much does Pet CEO Plan® pet insurance cost?
• Can I buy insurance for more than one pet?
• Do I need to take my pet for a medical exam before purchasing a policy?
• Can I enroll my pet if it has a diagnosed medical condition?
• Any limitation for pets to enroll with Pet CEO Plan®?

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Pet insurance - Billing & Payment 10

• Where can I enter the promo code?
• Why is the premium on the plan selection page different from what I paid?
• What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?
• Can I delete my credit card information from my OneDegree account?
• I received two transaction notifications. Was my card charged twice?

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Pet insurance - Coverage 13

• Why do I need pet insurance?
• Can I file a pet's claim instantly after policy start date?
• When will my pet's coverage begin? What does waiting period mean?
• What is covered?
• How do I know which plan is suitable for me?

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Pet insurance - Network 5

• What is reimbursement rate? How does it work?
• Which clinics are in your network?
• What are network clinics and non-network clinics?
• Why is the reimbursement rate for network clinics different from the rate for non-network clinics in Pet CEO Plan®?
• Can I bring my pet to any vet in Hong Kong under your plan?

Pet insurance - Claims 12

• Do I need pre-authorization from OneDegree for vet treatment?
• How do you handle claims for Pet CEO Plan®?
• Is there a deadline for filing pet insurance claims?
• Do I need to prepare and submit any documents for pet insurance claim filing?
• How do I make a pet insurance claim?

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Pet insurance - Policy Management 7

• How do I edit the bank account for receiving reimbursement?
• Under what circumstances will my pet insurance policy be terminated or discontinued?
• Will my premium increase when I renew my pet’s policy?
• Can I cancel my pet policy?
• When can I renew my policy?

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CI - Terms & Coverage 11

• Is there a waiting period for the InfiniCare policy?
• What benefits are covered?
• Can I change the plan type after the InfiniCare policy is issued? Can I purchase more than one InfiniCare policy?
• Can I be refunded if I cancel the InfiniCare policy?
• Can I cancel the InfiniCare policy any time after the purchase?

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CI - Claims 7

• What information do I need to submit while I file a claim for my InfiniCare Policy?
• I applied for the InfiniCare policy for my family member, who will receive the reimbursement?
• When should I submit a claim for the InfiniCare policy? Any time limit for claim submission?
• What are the options of receiving the benefit?
• Can I claim another insurer for the same critical illnesses?

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CI - Policy Management 2

• The policy is lapsed due to insufficient premium. Can the policy be reinstated?
• I declared myself a smoker during the InfiniCare policy application, can I change the status after I’ve quit smoking? Will the premium adjust accordingly?

CI - Policy Application 8

• Are there any age limitations for the application and renewal of InfiniCare?
• Is there any limitation for the Sum Assured of InfiniCare policy?
• Any document required for the InfiniCare policy application? Do I need a bodycheck report?
• How may I decide the Sum Assured for Critical Illness Insurance?
• Can I hold more than one Critical Illness Insurance?

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CI - Billing & Payment 4

• Can my family member or friend pay for my premium with their credit card?
• Are there any options besides credit card payment?
• Besides monthly and annual payment. Are there any options for the payment cycles?
• I have chosen to pay the premium monthly, can I change it to annual payment mid-policy year?

Fire insurance - Claims 1

• How do I file a fire insurance claim?

Fire insurance - Underwriting 4

• Do all banks in Hong Kong accept OneDegree Fire Insurance?
• Do I need to notify my mortgage bank after purchasing a OneDegree Fire Insurance policy?
• How do I determine the Sum Insured for my policy?
• Can I choose the effective date for my fire insurance policy?

Fire insurance - Terms & Coverage 5

• Is there any service charge for cancellation on Fire insurance?
• Does fire insurance cover jewelry and art pieces?
• My property is more than 40 years old. Is it eligible for coverage?
• Is there any exclusion?
• Can I purchase coverage for commercial property?

Fire insurance - General 7

• Is Building Insurance same as “Fire Insurance”?
• What is the minimum and maximum Sum Insured?
• Are premiums higher for certain property types?
• How much does a fire insurance policy cost?
• I already have a Home Insurance Policy, do I still need the Fire Insurance?

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Fire insurance - Policy Management 3

• Can I view and manage my fire insurance policy through my OneDegree online account?
• How do I renew my fire insurance policy?
• How to cancel a fire insurance policy and how to calculate the refundable premium?

Fire insurance - Payment 1

• How do I pay for my policy?

Home insurance - Claims 3

• What documents do I need to submit when I file a claim against third party liability?
• What documents do I need to submit when I file a claim against household property damages/ school closure compensation/ accident at home?
• How do I file a home insurance claim?

Home insurance - Policy Management 2

• Can I view and manage my home insurance policy through my OneDegree online account?
• Is there any service charge for cancellation on home insurance?

Home insurance - Policy Application 3

• How do I purchase/renew a home insurance policy?
• If I am not the property owner, can I purchase a home insurance policy?
• How is the premium of home insurance calculated?

Home insurance - General 1

• I already have a fire insurance policy, do I still need a home Insurance policy?

Home insurance - Terms & Coverage 9

• If the windows at home are damaged by a typhoon, will OneDegree Home Insurance provide coverage?
• What are the exclusions of home insurance?
• What is included under 'Household contents'?
• Does OneDegree's home insurance cover jewellery and art pieces?
• Does the home insurance protect my family member's property?

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