Your pet insurance policy will only be terminated when:
- the pet insured passed away*;
- the premium is not fully paid at the end of the grace period; or
- any misrepresentation, false information, or failure to disclose details which could influence our assessment of your policy application.
You will be notified in advance, and in line with fair and transparent practice, we will inform you the reason for ending your policy. If you have questions about our termination policy, please contact us via our live chat or email us at care@onedegree.hk.
*If the insured pet has passed away, you need to cancel the policy on your own through our online system or by sending us an email for policy termination, please refer to: Can I cancel my policy if my pet passed away during the insurance period?