Pet insurance - Policy Management
For any claims that you have filed, you must contact our Customer Service Team if you need to change the bank accont to receive the reimbursement. As the a...
Fri, 11 Mar, 2022 at 12:20 PM
Your pet insurance policy will only be terminated when: - the pet insured passed away*; - the premium is not fully paid at the end of the grace ...
Wed, 3 May, 2023 at 2:50 PM
It's possible that the premium may be adjusted or remain unchanged* when it's time to renew your policy. Factors we consider for pricing adjustmen...
Thu, 30 May, 2024 at 3:06 PM
Yes. You can cancel your Pet CEO Plan® policy as long as no claims have been paid during the current policy period. If a policy is canceled before...
Fri, 31 May, 2024 at 5:05 PM
Your policy can be renewed starting 30 days before the policy end date. We will send you renewal information before then and inform you whether there will ...
Fri, 11 Mar, 2022 at 2:52 PM
No worries. Your insurance coverage is still effective within a 30-day grace period after the premium due date. You can pay the premium within the grace per...
Fri, 11 Mar, 2022 at 2:59 PM
If your pet passed away and there is any successful claim record during the insurance period, please send the death proof of your pet (such as receipt of c...
Thu, 30 May, 2024 at 12:12 PM