You must submit a claim within 30 days after your pet's veterinary visit.

For inpatient claims, the discharge date will be treated as the visit date. To avoid missing the deadline, we recommend submitting your claim as soon as possible after each visit. Unfortunately, we are unable to process any claims submitted after the 30-day period.


If your pet has been hospitalized for more than 30 days and has not yet been discharged, you may coordinate with the veterinary clinic to settle part of the medical expenses first. Please submit the paid receipt(s) along with all required claim information (e.g. Diagnosis and Date symptoms appeared, etc.). We will process that portion of your claim accordingly.