Pet insurance - Claims
No. You can take your pet to any registered vet in Hong Kong and claim eligible expenses. Please note though the reimbursement rate is different for clinics...
Wed, 26 Apr, 2023 at 5:53 PM
We will assess the applications and may ask our vet advisors for second medical opinions. We may also ask you for additional information, such as your ...
Thu, 30 May, 2024 at 4:27 PM
You must submit a claim within 30 days after your pet’s visit to a clinic, and you can submit an inpatient claim within 30 days after discharge. We suggest ...
Fri, 11 Mar, 2022 at 9:52 AM
We require a photocopy of your receipt. You can upload them through your online portal. We need a histopathology report from your vet if you're f...
Wed, 26 Apr, 2023 at 5:57 PM
You can start filing the pet insurance claim by: 1. Log into your personal account 2. Click "View Policy" under the policy card 3. Click &quo...
Wed, 26 Apr, 2023 at 6:00 PM
90% of the reimbursements will usually be paid out around 15 working days after we receive all necessary documents from you and your vet. The processing tim...
Wed, 10 Jul, 2024 at 10:00 AM
You can check the claim status anytime on our online portal with your OneDegree account: 1. Click your policy under “Your Policy” section ...
Fri, 11 Mar, 2022 at 10:46 AM
We will make a deposit directly into the bank account you provided for any successful claims.
Fri, 11 Mar, 2022 at 10:47 AM
Yes. We will clearly explain to you the reasons behind our claim decision. If you disagree with the claim decision, please let us know within 60 days from ...
Wed, 3 May, 2023 at 2:25 PM
We may require further document for our claims processing – you can provide the information to our claims email claims@onedegree.hk. Please state the relate...
Tue, 5 Sep, 2023 at 10:31 AM