OneDegree

No. You can take your pet to any registered vet in Hong Kong and claim eligible expenses. Please note though the reimbursement rate is different for clinics...

We will assess the applications and may ask our vet advisors for second medical opinions. We may also ask you for additional information, such as your ...

You must submit a claim within 30 days after your pet's veterinary visit. For inpatient claims, the discharge date will be treated as the visit date. T...

We require a photocopy of your receipt. You can upload them through your online portal.   We need a histopathology report from your vet if you're f...

You can start filing the pet insurance claim by:   1. Log into your personal account  2. Click "View Policy" under the policy card  3. Click &quo...

90% of the reimbursements will usually be paid out around 10 working days after we receive all necessary documents from you and your vet. The processing tim...

You can check the claim status anytime on our online portal with your OneDegree account:  1. Click your policy under “Your Policy” section     ...

We will make a deposit directly into the bank account you provided for any successful claims.

Yes. We will clearly explain to you the reasons behind our claim decision. If you disagree with the claim decision, please let us know within 60 days fro...

We may require further document for our claims processing – you can provide the information to our claims email claims@onedegree.hk. Please state the relate...