Pet insurance - Billing & Payment
You may check out the current promotion on our Promo Overview page. If you have a promotion link, please click on the link to purchase a policy in order to ...
Thu, 10 Mar, 2022 at 3:10 PM
This is normal. It's because the premium levy is added on the checkout page; moreover, if you choose the annual payment option on the checkout page...
Thu, 10 Mar, 2022 at 3:30 PM
The Insurance Authority (“IA”) is an insurance regulator independent of the government and the industry. Its objectives are to provide better protection for...
Fri, 11 Mar, 2022 at 3:07 PM
No. When your policy expires or being terminated, we will remove all your payment details from our system. You may refer to our FAQ: How do I update my cred...
Fri, 11 Mar, 2022 at 3:31 PM
OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mod...
Tue, 5 Sep, 2023 at 10:55 AM
You can update or add the card used for payment by following the steps below: 1. Log in to our online portal 2. Select your policy card under ...
Wed, 8 May, 2024 at 3:54 PM
Your credit card may have been declined for payment or authorization for the following reasons: - Card information was not entered correctly. You may lo...
Fri, 11 Mar, 2022 at 3:54 PM
You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year.
Fri, 11 Mar, 2022 at 4:01 PM
No, unfortunately the payment debit date can't be changed.
Fri, 11 Mar, 2022 at 4:05 PM
No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case...
Fri, 11 Mar, 2022 at 4:10 PM