Pet insurance - Billing & Payment

Where can I enter the promo code?
We are currently offering a first-year premium discount for your policy. Please visit the Insurance Offers Overview to get more promotions. Additionally, we...
Thu, 21 Aug, 2025 at 4:37 PM
Why is the premium on the plan selection page different from what I paid?
This is normal.  It's because the premium levy is added on the checkout page; moreover, if you choose the annual payment option on the checkout page...
Thu, 10 Mar, 2022 at 3:30 PM
What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?
The Insurance Authority (“IA”) is an insurance regulator independent of the government and the industry. Its objectives are to provide better protection for...
Fri, 11 Mar, 2022 at 3:07 PM
Can I delete my credit card information from my OneDegree account?
Yes, please note that a linked credit card cannot be deleted. Please update another credit card on the policy page first. After doing so, you may return to ...
Thu, 21 Aug, 2025 at 4:51 PM
I received two transaction notifications. Was my card charged twice?
OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mod...
Tue, 5 Sep, 2023 at 10:55 AM
How do I update my credit or debit card details for my existing policy?
You can change payment card information by following these steps: 1. Log into your account: Login | OneDegree 2. Under the "Your Policies" sect...
Thu, 21 Aug, 2025 at 5:07 PM
Why was my payment declined?
Your credit card may have been declined for payment or authorization for the following reasons:     - Card information was not entered correctly. You may lo...
Fri, 11 Mar, 2022 at 3:54 PM
Can I change my premium billing options?
You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year.
Thu, 21 Aug, 2025 at 5:14 PM
My plan is currently on a monthly premium billing option. Can I change the payment date when I renew my policy?
No, unfortunately the payment debit date can't be changed.
Thu, 21 Aug, 2025 at 5:15 PM
Are there any payment fees?
No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case...
Thu, 21 Aug, 2025 at 5:40 PM