Pet insurance - Billing & Payment
We are currently offering a first-year premium discount for your policy. Please visit the Insurance Offers Overview to get more promotions. Additionally, we...
Thu, 21 Aug, 2025 at 4:37 PM
This is normal. It's because the premium levy is added on the checkout page; moreover, if you choose the annual payment option on the checkout page...
Thu, 10 Mar, 2022 at 3:30 PM
The Insurance Authority (“IA”) is an insurance regulator independent of the government and the industry. Its objectives are to provide better protection for...
Fri, 11 Mar, 2022 at 3:07 PM
Yes, please note that a linked credit card cannot be deleted. Please update another credit card on the policy page first. After doing so, you may return to ...
Thu, 21 Aug, 2025 at 4:51 PM
OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mod...
Tue, 5 Sep, 2023 at 10:55 AM
You can change payment card information by following these steps: 1. Log into your account: Login | OneDegree 2. Under the "Your Policies" sect...
Thu, 21 Aug, 2025 at 5:07 PM
Your credit card may have been declined for payment or authorization for the following reasons: - Card information was not entered correctly. You may lo...
Fri, 11 Mar, 2022 at 3:54 PM
You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year.
Thu, 21 Aug, 2025 at 5:14 PM
No, unfortunately the payment debit date can't be changed.
Thu, 21 Aug, 2025 at 5:15 PM
No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case...
Thu, 21 Aug, 2025 at 5:40 PM