Pet insurance - Billing & Payment
We are currently offering a first-year premium discount for your policy. Please visit the Insurance Offers Overview to get more promotions. Additionally, we...
Thu, 21 Aug, 2025 at 4:37 PM
When customers enter a discount code, our website will display both the original premium and the discounted premium. Upon proceeding to the payment page du...
Wed, 22 Oct, 2025 at 2:53 PM
The Insurance Authority (“IA”) is a new insurance regulator independent of the Government. The objectives of its establishment are to modernise the regulato...
Wed, 15 Oct, 2025 at 5:07 PM
Yes, please note that a linked credit card cannot be deleted. Please update another credit card on the policy page first. After doing so, you may return to ...
Thu, 21 Aug, 2025 at 4:51 PM
OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mod...
Tue, 5 Sep, 2023 at 10:55 AM
You can change payment card information by following these steps: 1. Log into your account: Login | OneDegree 2. Under the "Your Policies" sect...
Thu, 21 Aug, 2025 at 5:07 PM
Your payment card may be declined for payment or authorization requests under the following circumstances: - The entered payment card information is inc...
Wed, 22 Oct, 2025 at 2:44 PM
You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year.
Thu, 21 Aug, 2025 at 5:14 PM
No, unfortunately the payment debit date can't be changed.
Thu, 21 Aug, 2025 at 5:15 PM
You can use VISA, Master, American Express, JCB, or UnionPay credit card to pay your premiums. Apart from that, we also accept payments using Visa debit c...
Fri, 10 Oct, 2025 at 4:54 PM