Pet insurance - Billing & Payment

Where can I enter the promo code?
You may check out the current promotion on our Promo Overview page. If you have a promotion link, please click on the link to purchase a policy in order to ...
Thu, 10 Mar, 2022 at 3:10 PM
Why is the premium on the plan selection page different from what I paid?
This is normal.  It's because the premium levy is added on the checkout page; moreover, if you choose the annual payment option on the checkout page...
Thu, 10 Mar, 2022 at 3:30 PM
What is the Insurance Authority (“IA”)? What is Premium levy and why do I need to pay a levy?
The Insurance Authority (“IA”) is an insurance regulator independent of the government and the industry. Its objectives are to provide better protection for...
Fri, 11 Mar, 2022 at 3:07 PM
Can I delete my credit card information from my OneDegree account?
No. When your policy expires or being terminated, we will remove all your payment details from our system. You may refer to our FAQ: How do I update my cred...
Fri, 11 Mar, 2022 at 3:31 PM
I received two transaction notifications. Was my card charged twice?
OneDegree will only charge according to the payment mode selected by the applicants during the insurance application. If you’ve chosen an annual payment mod...
Tue, 5 Sep, 2023 at 10:55 AM
How do I update my credit or debit card details for my existing policy?
You can update or add the card used for payment by following the steps below: 1. Log in to our online portal 2. Select your policy card under ...
Wed, 8 May, 2024 at 3:54 PM
Why was my payment declined?
Your credit card may have been declined for payment or authorization for the following reasons:     - Card information was not entered correctly. You may lo...
Fri, 11 Mar, 2022 at 3:54 PM
Can I change my premium billing options?
You can change your billing cycle only when you renew your policy. The new premium billing option will be effective in the next policy year. 
Fri, 11 Mar, 2022 at 4:01 PM
My plan is currently on a monthly premium billing option. Can I change the payment date when I renew my policy?
No, unfortunately the payment debit date can't be changed. 
Fri, 11 Mar, 2022 at 4:05 PM
Are there any payment fees?
No, we don't charge any payment transaction fees. The amount debited should be exactly the same as the amount shown at checkout. If that is not the case...
Fri, 11 Mar, 2022 at 4:10 PM