Pet insurance - Coverage

Why do I need pet insurance?
Pets are like our family members and we want to protect them, whatever the cost. However, vet bills can get very expensive when an unexpected illness or inj...
Thu, 10 Mar, 2022 at 3:34 PM
Can I file a pet's claim instantly after policy start date?
To make sure all pets obtain fair protection, most insurers impose waiting period. Pawfect Care also does this to prevent pet owners from buying policies af...
Thu, 10 Mar, 2022 at 3:42 PM
When will my pet's coverage begin? What does waiting period mean?
After you have successfully purchased a policy, your pet's coverage will begin after the waiting period. We understand it can be frustrating not to ha...
Wed, 15 Nov, 2023 at 6:03 PM
What is covered?
We cover unexpected injuries or illnesses that happen after the end of waiting periods.  We offer three plans with different levels of coverage. Depending ...
Thu, 10 Mar, 2022 at 3:59 PM
How do I know which plan is suitable for me?
We offer three plan types: Essential, Plus and Ultra.  If your main concern is huge vet bills in the case of serious accidents or illnesses, the Esse...
Thu, 10 Mar, 2022 at 4:02 PM
Why aren't consultation fees covered by all your plan options?
Consultation fees are covered by our Plus and Ultra plan, it provides more comprehensive coverage options and is more expensive.  Our Essential plans...
Thu, 10 Mar, 2022 at 4:07 PM
Do you cover third party liability if my pet bites somebody or causes a car accident by running across the street?
No, as most pet parents we surveyed didn’t find this benefit useful. Third-party insurance doesn’t cover incidents deemed to be caused by the owner’s lack o...
Thu, 10 Mar, 2022 at 4:19 PM
Do you cover treatment for cancer?
We don't cover chemotherapy or immunotherapy under reimbursement benefits, but we provide a HKD 10,000 lump sum payment under our Essential, Plus and U...
Mon, 4 Sep, 2023 at 5:08 PM
If my pet develops a serious illness, will that condition be covered in the next policy year?
If your pet first enrolled in Pawfect Care under age 5 and develops a chronic illness while under coverage, the specific illness will continue to be cover...
Mon, 4 Sep, 2023 at 5:11 PM
What is considered a chronic illness in Pawfect Care and is it covered?
Chronic medical condition is a medical condition that has at least one of the following characteristics:  a. Lasts 3 months or more;  b. Comes back...
Mon, 4 Sep, 2023 at 4:56 PM