Pet insurance - Coverage

Why do I need pet insurance?
Pets are like our family members and we want to protect them, whatever the cost. However, vet bills can get very expensive when an unexpected illness or inj...
Thu, 21 Aug, 2025 at 5:41 PM
Can I file a pet's claim instantly after policy start date?
To make sure all pets obtain fair protection, most insurers setup a waiting period.   The Pet CEO Plan® follows the same guidelines: from the effective da...
Fri, 22 Aug, 2025 at 10:44 AM
When will my pet's coverage begin? What does waiting period mean?
After you have successfully purchased a policy, your pet's coverage will begin after the waiting period. We understand it can be frustrating not to have...
Fri, 22 Aug, 2025 at 10:37 AM
What is covered?
We cover unexpected injuries or illnesses that happen after the end of the waiting period.   We offer four plans: Essential, Plus, Ultra, and Prestige, e...
Thu, 21 Aug, 2025 at 6:06 PM
How do I know which plan is suitable for me?
We currently offer four pet insurance plans: the Essential Plan, Plus Plan, Ultra Plan and Prestige Plan.   Essential Plan: If you are mainly concerned a...
Thu, 21 Aug, 2025 at 5:47 PM
Why aren't consultation fees covered by all your plan options?
Consultation fees are covered by our Plus, Ultra Plan and Prestige Plan, it provides more comprehensive coverage options and also it is more expensive. ...
Thu, 21 Aug, 2025 at 5:50 PM
Do you cover third party liability if my pet bites somebody or causes a car accident by running across the street?
No, as most pet parents we surveyed didn’t find this benefit useful. Third-party insurance doesn’t cover incidents deemed to be caused by the owner’s lack o...
Fri, 22 Aug, 2025 at 4:10 PM
Do you cover treatment for cancer?
We don't cover chemotherapy or immunotherapy under reimbursement benefits, but we do provide a HKD 10,000 lump sum Cancer Cash payment* under our Essen...
Thu, 21 Aug, 2025 at 6:28 PM
If my pet develops a serious illness, will that condition be covered in the next policy year?
Unfortunately, if a pet develops a serious illness that is not listed as an exclusion in the policy terms, the illness will continue to be covered in the...
Fri, 22 Aug, 2025 at 11:04 AM
What is considered a chronic illness in Pet CEO Plan® and is it covered?
Chronic medical condition is a medical condition that has at least one of the following characteristics: a. Lasts 3 months or more; b. Comes back or is l...
Fri, 22 Aug, 2025 at 4:12 PM